Nuwstar Privacy Policy

1. Introduction

Nuwstar operates the online gaming platform at nuwstar.vu, serving players in the Philippines. This Privacy Policy describes how Nuwstar collects, stores, uses, and protects personal information provided by users of the platform — whether through account registration, gameplay, financial transactions, or general browsing.

This policy should be read alongside our Terms and Conditions. If you have questions about how your data is handled, the contact details at the end of this document will get you to the right place.

2. Information We Collect

Nuwstar collects personal information in several ways depending on how you interact with the platform.

Information You Provide Directly

• Full name, date of birth, and contact details provided during registration
• Government-issued identification documents submitted for identity verification (KYC)
• Proof of address when required
• Payment details used for deposits and withdrawals in Philippine Peso
• Communications you send to our support team

Information Collected Automatically

• IP address and general location data
• Device type, browser version, and operating system
• Pages visited, session duration, and navigation patterns within the platform
• Game activity logs including bets placed, games launched, and outcomes
• Cookies and similar tracking technologies (see Section 7)

Information from Payment Providers

When you make a deposit or withdrawal via local online banking, bank transfer, or Philippine e-wallets such as GCash or Maya, the relevant payment provider may share confirmation and transaction reference data with us to reconcile your account. We do not store complete payment credentials.

3. How We Use Your Data

Nuwstar uses your personal information for the following purposes:

• Account management — creating, verifying, and maintaining your player account
• Identity verification — fulfilling KYC obligations to confirm age (21+) and identity before processing withdrawals
• Transaction processing — handling PHP deposits and withdrawals via your chosen payment method
• Platform security — detecting and preventing fraud, unauthorised access, and prohibited conduct
• Service communication — sending account-related notifications, OTP codes for login verification, and support responses
• Platform improvement — analysing how players use the platform to fix issues and improve the experience
• Responsible gaming — monitoring activity patterns that may indicate problematic gaming behaviour, consistent with our Responsible Gaming commitments

Nuwstar does not use your personal data for unsolicited direct marketing without a clear basis to do so. Where we send promotional communications, you will have the option to opt out.

4. Sharing Your Data

Nuwstar does not sell, rent, or trade your personal information to outside parties for commercial purposes. We may share data in the following limited situations:

Service Providers

We work with trusted third-party providers who assist with identity verification, payment processing, platform infrastructure, and fraud prevention. These providers access only the data necessary to perform their specific function and are contractually required to keep it confidential.

Legal and Compliance Obligations

Nuwstar may disclose personal data when required to do so by applicable law, court order, or lawful request from a government authority. This includes co-operating with financial intelligence and anti-fraud investigations where legally required.

Business Transfers

In the event of a merger, acquisition, or other structural change involving Nuwstar, player data may be transferred to the acquiring entity. Affected players will be notified in advance where reasonably practicable.

5. Data Retention

Nuwstar retains personal data for as long as your account is active and for a reasonable period thereafter to meet legal, compliance, and operational obligations. Transaction records and identity documents are kept for the period required under applicable regulations governing financial services and online gaming.

When data is no longer needed for any of these purposes, it is securely deleted or anonymised. If you request account closure, we will process the deletion of data that is not required to be retained under applicable law.

6. Security

Nuwstar implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss:

• SSL (TLS) encryption on all pages and data transmissions
• OTP-based two-factor verification for account logins and withdrawals
• Restricted internal access to personally identifiable information on a need-to-know basis
• Regular security reviews of platform infrastructure
• Secure storage of identity documents submitted for KYC

While we work hard to protect your data, no online system is completely immune to risk. You also play a part in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

7. Cookies

Nuwstar uses cookies and similar browser technologies to keep the platform functioning correctly and to understand how players use it. The main types of cookies used include:

• Session cookies — keep you logged in during an active session and are deleted when you close your browser
• Functional cookies — remember preferences such as language settings and recently viewed games
• Analytics cookies — help us understand which parts of the platform are used most and where improvements can be made

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in during a session.

8. Your Rights

As a Nuwstar player, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to update inaccurate or incomplete information on your account
• Deletion — request removal of data that is no longer required for legal or operational purposes
• Restriction — ask us to limit how we process your data in certain circumstances
• Objection — object to certain uses of your data, including profiling for marketing purposes

To exercise any of these rights, contact our support team using the details in Section 11. We will acknowledge your request promptly and respond within a reasonable timeframe consistent with applicable law.

9. Minors

Nuwstar is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that an account belongs to an underage player, that account will be immediately suspended and any associated data will be handled in line with applicable regulations. If you believe a minor has registered on the platform, please contact us right away.

10. Policy Updates

Nuwstar may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page with an updated date. Continued use of the platform after any update constitutes acceptance of the revised policy.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify registered players through their account or via the contact details on file.

11. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, reach out to the Nuwstar support team: